Terms & Policy

At nutrigreenes.com, we strive to ensure your satisfaction with every purchase. If you find that you need to return a product, exchange it, or request a refund, we’ve made the process straightforward for you. Here’s everything you need to know:

Our Refund Policy

We are committed to high standards for our products. If any item doesn’t meet your expectations, we will gladly provide a refund or exchange in accordance with the following terms and conditions:

Product Availability: If nutrigeenes.com is unable to procure the products, please allow a reasonable time frame of 7-12 working days from the date of authorization.

Faulty Products: Items that are faulty upon arrival  are eligible for return.

Lost Deliveries: If products are lost during delivery, we will assist you in resolving the issue.

Promotional Items: Refunds for products purchased under a promotional offer will follow the specific terms of that promotion. For offers such as “Buy 1 Get 1 Free,” all items from the offer must be returned.

Refund Process: Refunds will be processed after we receive the returned item and complete a quality check. This process typically takes 6-7 days, followed by an additional 3 business days to issue the refund.

Delivery Charges: If the product received is faulty or damaged, and you return all items from your order at once, we will fully refund the delivery charge. If you decide to keep some items, we will retain an appropriate portion of the delivery charge based on the items kept.

Condition of Returns: We require that all items are returned with their complete packaging and internal packaging intact. Exchanges or refunds will not be considered without these.

Money back Garuntee :

5-Day Money Back Guarantee: If you change your mind, you can request a refund within 5 days of delivery, provided the merchandise is in “as new” condition, ready for resale, and that consumables and accessories remain sealed. Approval from nutrigreenes.com is necessary for this refund, and please note that standard delivery or supplier charges, card transaction fees, and any additional courier collection costs will be deducted from the refund.

How to Exchange or Replace a Product

If you find yourself in a situation where you need to exchange or replace a product, we are here to help! Please follow the steps below to facilitate the process:

• Contact Customer Service : Reach out to our customer service team as soon as you identify the need for a replacement. You can contact them via phone, email, or through our website’s live chat feature.

• Provide Details : When you contact customer service, be sure to provide the following information:

   – Your order number

   – The name and description of the product you wish to exchange or replace

   – A brief explanation of the issue (e.g., faulty item, wrong item sent, etc.)

• Follow Instructions : Our customer service team will guide you through the process in accordance with our Terms & Conditions for exchanges and replacements. This may include specific instructions on returning the product.

• Return the Item : If instructed to return the product, ensure it is packed securely in its original packaging , and include all accessories and documentation. Follow any return shipping instructions provided by customer service.

• Await Confirmation : Once we receive the returned product and confirm its condition, we will process your exchange or replacement. This may take a few days, and we will keep you updated on the status.

• Receive Your Replacement : If your exchange is approved, you will receive your replacement item according to the method agreed upon with customer service.

Any order may be cancelled by Nutrigreenes.com in any situation, including the following:

Fraudulent business dealings: Orders placed using a false email address, a fraudulent payment method, or any other type of mass purchase may be cancelled by nutrirgreens.com

Wrong Image: Pictures should only be used as illustrations. A customer purchases a product whose appearance was misrepresented in advertising.

Wrong Price: Bulk price updates are made. if the website lists the incorrect pricing.

Mistakes could be made when gathering information from the internet. In different regions or Country, certain products could have different features. A customer purchases a product that might not have an advertised function .

IT RETURNABLE AND REFUNDABLE?

Should you have any questions or need assistance with your returns, please don’t hesitate to reach out to our customer service team. Thank you for choosing nutrigreenes.com!